FAQ

1. What are the delivery times for France and Europe?

For France, delivery is estimated between 4 to 6 working days. For other European countries, delivery is between 6 to 9 working days.

2. Do you offer a return policy?

Yes, we offer a Money Back Guarantee policy. If you are not completely satisfied with your purchase, you can return the product to us within a set period of time for a full refund.

3. Where are your products shipped from?

Our products are manufactured and stored in various warehouses in Europe. This allows us to ensure fast delivery while reducing our ecological footprint by limiting long-distance transport.

4. Can I track my order?

Yes, all our orders come with a tracking number. You can track the progress of your order online at any time.

5. What types of materials do you use for your products?

We are committed to using high quality materials that meet the highest European standards. All our products are free from harmful chemical components and are designed to ensure the safety of your children.

6. Can I change or cancel my order after I have placed it?

If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.

7. Do you ship internationally?

For now, our deliveries are limited to France and other countries in the European Union. We hope to expand our service to other regions soon.

8. How can I contact you if there is a problem with my order?

If you encounter a problem or have a question regarding your order, you can contact us via our contact form on the website or by email at the address provided on the contact page. We promise to respond to you as soon as possible.